The NERIO Black boots were beautiful on the website and in person. Unfortunately, upon trying on the boots they were very difficult to pull up the leg, once they were on, the shoe portion of the boot were too big and the calf of the boot was too tight. Maybe, If you allowed feedback from other customers on your website, which would prevent future customers from buying a particular brand that may not suit them, which would possibly result in more customers being satisfied with your product, and less returns.
P.S. Thank you for making such a beautiful product and allowing me to give my feedback, from a customer who thinks you have a beautiful product.