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Welcome to our FAQs page. We hope you find the answer to your question here. If not, get in touch via our contact page and we’ll be delighted to help.

 How do I protect my Australia Luxe Collective Boots?

Prevention is better than cure and we always recommend that boots that are leather or sheepskin are spray protected before wearing and sprayed at regular intervals. A good quality, clear suede protector should be used on sheepskin.

Sheepskin by nature is not waterproof and it is not advisable to wear our boots in extremely wet or snowy conditions. If your product happens to get wet or soiled, pat gently the whole area with lukewarm water and a mild wool or suede cleaner. We recommend you have product cleaned by your local professional.

At Australia Luxe Collective, we do our very best to ensure you receive the finest product available, but please be aware that our darker sheepskin shades have a tendency to lose their color in heat or dampness. Additionally our embellishments are applied as securely as possible but because sheepskin stretches naturally, some hardware can work loose.

See our 5* Luxe Care Kit : Here 

 How can I track my order status?


Once you have made a purchase with us, you will be sent an email with your order confirmation number. At any time you can log onto our website using your User Name and Password that you have created to view the status of your order.

 What if I want to cancel/change my order before it ships?


You can cancel your order before shipping by logging onto Australia Luxe Collective using your user name and password and clicking the ’Cancel Order’ tab. If you wish to change your order during the order process stage, please contact our customer service representative immediately for assistance.
 customerservice@australialuxeco.com

 What is the returns/exchange policy?

Customers will need to send an item(s) back to us for a refund / credit and re-order the desired item(s). Products not purchased from this website are not accepted for returns. Returns must be within 14 days of receiving the item. Any returns after this period will not be permitted. All returned items must be returned unworn, in their original condition and in their original packaging. Returns that are not deemed as faulty will be only be refunded as store credit.

Please contact  customerservice@australialuxeco.com to initiate a return. 

U.S Returns | International Returns

AUSTRALIA LUXE CO c/o Demalr group

9610 S La Cienega Blvd, Inglewood, CA 90301, United States

*Please note we do not accept Returns or Size Exchanges for International orders and all duties and taxes are the responsibility of the purchaser.

 

All charges related to shipping are your responsibility and are non-refundable. We reserves the right to refuse any returns at any time.

 What if my goods are faulty?

Should you have a fault claim, it must be brought to our customer service attention within 14 days of purchase. Australia Luxe Collective will immediately replace the damaged product for you. If the product is not available, you will be offered a full refund for the faulty goods. We will re-ship the replacement product within 2-5 working days as soon as the return is received by us. 

 Where do I ship my return/exchange?

Please return the item to the following Address and quote your order number. 

AUSTRALIA LUXE CO c/o ALISPED USA INC 

828 West Hillcrest Boulevard, Unit A, Inglewood California 90301, United States

Australia Luxe Collective isn’t liable for your item while it is in transit back to us.

Customer is responsible for return postage costs. 

 What is a ‘Luxe Sole Footbed’?

 The Luxe Sole Footbed refers to our ‘5 Layer Luxe Sole & Footbed System’ which is used on the majority of our sheepskin boots. The system is formed of 5 distinct layers, created to give the wearer maximum comfort and durability.

The 5 Layers are formed of:

  1. GRADE A AUSTRALIAN SHEARLING:
    The natural breathability ensures sublime comfort in every step.
  2. 3MM FOAM:
    Cushioning from heel to toe reduces impact shock and relieves pressure.
  3. MEMORY FOAM:
    Increases stability through flexibility, cradling the foot and preventing foot roll.
  4. WOMEN BACKED FOOT BOARD:
    1.5mm board backed with 1.5mm woven fabric for stability.
  5. EVA CUSHION SOLE:
    Part recycled Rubberlon, with our distinct 25° sculpt design to ensure comfort and traction.