Returns and Exchanges

Please note that during the Black Friday and Christmas shopping season our returns period is extended to 31 January 2025. 

Any purchases made before 15 November 2024 or after 25 December 2024 are subject to our normal 14 days return period.

Returns / Exchanges

Products not purchased from this website are not accepted for returns. Returns must be initiated within 14 days of receiving the item(s). Returns must be sent within 28 days of receiving your item(s). Any returns after this period will not be permitted. All returned items must be returned unworn, in their original condition and in their original packaging. 

Returns during a discount period of 50% or more (that are not deemed as faulty) will be only be refunded as store credit.

We are trialing a new returns and exchange portal here: 

RETURNS PORTAL

U.S Returns

All charges related to shipping are your responsibility and are non-refundable unless the product is deemed faulty/defective.

Please note that our Quality team inspect every returned order.

We reserve the right to refuse any returns at any time.

Please allow 21 days from receipt of goods at our warehouse for exchanges, refunds and credits to be processed.

Exchanges

If you wish to exchange your item, please use our new Returns / Exchange portal here: 

RETURNS / EXCHANGE PORTAL

Alternatively, please contact customer service: customerservice@australialuxeco.com

Credit from the return will be used towards your exchange order, if there is a remaining balance of credit a store credit code will be issued.

All charges related to shipping are the customers responsibility and are non-refundable unless the product is deemed faulty/defective.

Payment of duty and tax charges is the responsibility of the customer. We reserve the right to refuse any exchanges at any time.