Unfortunately, the slippers I ordered were not as expected so I returned them. I had to pay for return shipping. But the most frustrating part of this is that there is no phone number for customer service, only email. So if I want to ask about a particular product, I have to rely on the photos and skimpy descriptions. I'm told that I can "exchange" the slippers, but I am seeking a refund and have not gotten any response to my emails. I cannot recommend this brand, though their shoes appear to be very nice.