Refund policy
RETURNS
Products not purchased from this website are not accepted for returns.
If your order has not arrived or your tracking shows your parcel as delivered but you have not received it, please refer to our Shipping FAQ or contact customerservice@australialuxeco.com within 14 days of the expected or recorded delivery date. Missing or lost parcels are not processed as returns.
RETURN TIMEFRAME
Returns must be initiated within 28 days of receiving your order.
Once your return has been authorised, the item(s) must be shipped within 31 days of the original delivery date.
All returned items must be unworn, in their original condition and in their original packaging.
Please always include your order number inside your return package.
Once your return has been approved a prepaid label will be sent to your email address.
HOW TO START A RETURN
Please use our Returns Portal to start your return.
You can access the Returns Portal:
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Using the Returns Portal link below
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From within your customer account
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Via your order confirmation
You will need your order number and the email address or phone number used to place your order.
Access the RETURNS PORTAL here
Once your return request has been approved, you will receive an automated email detailing the return instructions. Please note that the notification will be sent to the email address used to place your order.
U.S.A. RETURNS
Once your return has been approved, a prepaid USPS return label will be attached to your return approval email.
Please print the label, securely attach it to your return package and drop your parcel off at your local USPS location.
A $4.95 restock fee per item will be deducted from your refund when your return is processed unless an item is deemed to be faulty or on the rare occasion you were sent an item in error.
Please ensure your item is unworn, in its original condition and in its original packaging, and that your order number is included inside the return package.
INTERNATIONAL RETURNS
For all international returns, please contact customerservice@australialuxeco.com, where one of our team will help you arrange your return to the closest international warehouse location to your delivery address.
Please do not send your return until you have received the appropriate return instructions from our Customer Service team.
All duties and taxes are the responsibility of the purchaser unless a prodect is deemed faulty.
RETURN PROCESSING
- Please allow 21 days from receipt of goods at our warehouse for refunds and credits to be processed.
- Please note that our Quality team inspect every returned order.
- A $7.95 restock fee per item will be deducted from your refund when your return is processed unless an item is deemed to be faulty or on the rare occasion you were sent an item in error.
- We reserve the right to refuse any returns at any time.
EXCHANGES
We do not offer exchanges unless an item is faulty/defective or on the rare occasion you have been sent an item in error.
If you wish to re-order following your return, please order directly on our website. We recommend you re-order as soon as possible to avoid disappointment.
Where possible we will honour any original discounts that you received.
Please contact customerservice@australialuxeco.com if you have any queries regarding your order.
